Terms & Conditions

1. Who May Use the Service

The Service is intended for businesses and their authorized staff ("Customer", "you"). You must be at least 18 years old and able to form a binding contract to create an account. You are responsible for the accuracy of the information you provide and for all activity under your account.

2. Your Account & Responsibilities

• You are responsible for keeping your login credentials secure and for all actions taken through your account.
• You are responsible for the contacts, leads, and messaging content you upload, import, or send through the Service, and for having the necessary rights and consents to contact those individuals.
• You must comply with applicable law and with the policies of any third-party platform you connect — including WhatsApp's Business Messaging Policy, Meta's Platform Terms, Google's API terms, and applicable anti-spam laws (such as CASL, CAN-SPAM, or GDPR/PECR where relevant) — when using the Service to message your contacts.
• You are solely responsible for obtaining any required opt-in consent before messaging a contact, and for honoring opt-out/unsubscribe requests.

3. Acceptable Use

You may not use the Service to:

• Send unsolicited bulk messages, spam, or content that violates WhatsApp's or any connected provider's messaging or acceptable-use policies;
• Send unlawful, deceptive, harassing, or fraudulent content;
• Attempt to circumvent rate limits, quotas, or security controls of the Service or of connected third-party platforms (Meta, Google, Stripe, and others);
• Reverse engineer, resell, or use the Service to build a competing product without our written permission;
• Upload data you do not have the legal right to process.

We may suspend or terminate accounts that violate this section, including where required to do so by a connected platform (e.g. Meta suspending a WhatsApp Business Account for policy violations).

4. Third-Party Integrations

The Service lets you connect third-party providers — including the WhatsApp Business Platform (Meta), Google Calendar, Stripe, email delivery providers, and AI providers you configure. Your use of those integrations is also governed by that provider's own terms. We are not responsible for the availability, accuracy, or actions of third-party services, including message delivery, AI-generated responses, or changes those providers make to their APIs or policies.

5. AI-Assisted Features

Optional AI features (such as automated WhatsApp replies and appointment booking) generate responses using AI models and the information available to them. AI-generated responses may occasionally be inaccurate or inappropriate. You are responsible for reviewing and monitoring AI-assisted conversations with your customers and can disable this feature at any time in Settings.

6. Fees & Billing

Paid plans are billed as described at checkout and processed by Stripe. Fees are non-refundable except as required by law or as otherwise stated at the time of purchase. We may change pricing on a going-forward basis with reasonable notice.

7. Data Ownership

As between you and us, you own the business data (contacts, leads, messages, appointments) you upload to or generate within the Service. We process that data to provide the Service, as described in our Privacy Policy. You may export or request deletion of your data at any time.

8. Suspension & Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access to the Service, with or without notice, for violation of these Terms, non-payment, suspected fraud or abuse, or if required by a connected platform (such as Meta) or by law.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation, or that third-party integrations (including WhatsApp/Meta delivery) will always be available.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months preceding the claim.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles, unless otherwise required by applicable local law where you are located.

13. Contact Us

Questions about these Terms can be sent to madiixpert@gmail.com.